Frequently Asked Questions
New Patients
HOW DO I BOOK MY FIRST APPOINTMENT?
To book your first appointment, please call (503) 348-3518.
IS YOUR PRACTICE RIGHT FOR ME?
I offer direct care to my patients, which means I will be the first and often only person you communicate with regarding your health, scheduling, questions and most other things that arise. I will be your partner in health. I will teach you how to heal yourself. If you are looking for a partnership with your doctor, which is not hampered by a lot of bureaucracy, this is a good practice for you.
WHAT CAN I EXPECT IN OUR VISITS?
You can expect that our work together may be quite different from care you have previously received. I will offer you longer visits than you’re likely used to so that I can get to know you and review your case comprehensively. I will order lab work and sometimes imaging to chase down your symptoms and find a precise diagnosis. Your treatments will be personalized. I take many things into consideration in treatment; mainly meeting my patient where they are and making treatments economically viable. You will have lots of time to ask questions at your appointments and will leave the office feeling inspired to take actionable steps to improve your health.
DO YOU ACCEPT INSURANCE?
I am in-network with most insurance companies. This includes, but is not limited to, BCBS, Regence, Pacific Source, MODA, Aetna, Cigna (ND Only), and Care Oregon (ND Only). I no longer bill to United or Kaiser health plans.
New patients should contact their insurance provider directly to verify benefits. For a clear, step by step guide to finding out what your benefits are, please refer to my helpful insurance coverage checklist.
WHAT IF I DON'T HAVE INSURANCE?
Affordable cash discounts are available. Please contact me directly to find out the current fee schedule.
Existing Patients
HOW DO I CHANGE OR CANCEL AN APPOINTMENT?
To change or cancel an appointment, reference your Acuity email confirmation. If you did not receive an email confirmation, the appointment was not scheduled. On the bottom of the email, there is a button to cancel or reschedule. Don’t assume the appointment has been cancelled or rescheduled unless you receive email confirmation.
WHAT DO I DO IF I CAN'T CANCEL MY APPOINTMENT ON THE ACUITY SHEDULING PAGE?
If you cannot cancel your appointment, it is because your appointment is less than 48 hours away. This is considered a late cancellation. If there is an emergency or unexpected situation barring you from coming to your appointment, please reach out to me directly via email or phone. For no-shows or late cancellations without a special circumstance there is a $75 fee for existing patients, and new patients will receive an invoice for the total cost of the visit.
I HAVE A SMALL HEALTH CONCERN. DO I HAVE TO MAKE AN APPOINTMENT?
Yes, if you have a new health concern or extensive questions about your current plan, it is best for you to schedule an appointment. I cannot address new health concerns or extensive questions over email. Non-urgent phone calls and emails will be returned within 2-3 business days.
If you have a medical emergency, please call 911 or go to the emergency room.
HOW DO I GET A REFILL OF MY MEDICATION?
If you need a refill of a pharmaceutical medication, contact your pharmacy and ask for a refill. Your pharmacy will send me the appropriate paperwork. Please allow 3-4 business days to your pharmacy and myself to process the request. Also consider that you may be out of refills because you are due to do labs related to taking the medication or may need to be seen for a visit.
HOW DO I REFILL MY SUPPLEMENTS?
You can refer to your Fullscript emails to log in and order supplements I have prescribed. You do not need a new script each time you order. Make sure to reference your updated treatment plan.